AHFrancis Blog, Lash News
Let’s Talk about No-shows!
Why Our No-Show Policy Matters!
The Hidden Impact of No-Shows on Small Beauty Businesses…
As a beauty business dedicated to providing exceptional service, we want to have an honest conversation about something that affects us lash technicians: appointment no-shows!
When clients book an appointment, a careful process begins behind the scenes…
We block off time specifically for our client, we prepare our salon, & ensure all supplies are ready to deliver beautiful results!
No-shows have a HUGE impact on our ability to operate successfully…
What Happens When You Book With Us
Every appointment represents more than just a time slot in our calendar:
• We have allocated time specifically for YOUR appointment! This means we’ve planned our entire day around serving you and other scheduled clients
• We have prepared our salon & ourselves for YOUR appointment. Before you arrive, we’ve sanitized our tools, organized our products, and mentally prepared to give you our full attention and expertise
• We have turned away other clients who wanted YOUR appointment. When we reserve time for you, we’re saying “no” to other clients who requested that same time slot
• We rely on YOUR appointment for our business to succeed. Each scheduled service directly contributes to our ability to keep our doors open and continue providing the services you love
Our No-show PolicyÂ
• 48+ hours notice: Full reschedule, NO cancellation fees!
• 24-48 hours notice: 50% non-refundable deposit required for next booking!
• Less than 24 hours/No-Show: 100% treatment charge + 50% non-refundable deposit required for rebooking
Why do we NEED this policy?
When you don’t show up for your appointment, we don’t just lose the income from your service, we lose the opportunity to book another client in that time slot.
For small business owners, this can mean the difference between paying bills & surviving!
Feel free to share this information with your clients!