T&C’s for KG Lash Supplies
By placing an order with us, you are agreeing to accept the following terms & conditions.
These terms & conditions are the only terms of the contract between KG Lash Supplies & our customers.
No other conditions apply unless we agree to them in writing in advance.
General information
All goods are sold on the understanding that fully trained, insured & responsible therapists/lash techs will use them for their intended purpose.
Risk shall pass to the buyer on delivery of the goods.
Prices
Our prices are subject to change.
Unless otherwise stated, prices are listed on our website.
All orders are subject to additional delivery costs.
If you are outside of the UK, you may have to pay additional import duties & taxes, which are levied once the order reaches your country.
All our prices are listed in GB pounds & you may be liable for additional charges from your bank when converting into another currency.
Placing your order
You agree that any & all of the information you have given us when creating your account & at the time of ordering is accurate & complete.
All orders are subject to acceptance & product availability. If a product is not available, we will let you know as soon as possible & will not charge your credit or debit card for the item(s) in question.
You accept that we will not take ‘back orders’; however, we will do our best to let you know when an item that was out of stock comes back into stock, so you may place a new order should you wish.
If your order has not been accepted, we will contact you to give you the reasons why.
We do not automatically accept orders from countries outside the UK. It is best to contact us to check if we deliver to your desired destination.
When we accept an order, we will send an order confirmation to the email address provided on your account.
You must check that the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.
Orders placed before 3 pm are, where possible, processed the same day.
Orders placed on or after 3 pm will be processed the next working day.
Cancelling or changing an order
If you have placed an order but then wish to change or cancel it, please contact us as soon as you can, as orders move rapidly through our warehouse.
We will try our best to make any changes, but we cannot guarantee we will be able to do so, as the order may already have been processed.
In such cases, you may have to wait until you receive the order & then follow our Returns procedure.
Delivery
Payment must be made at the time of order.
Goods are not dispatched until payment is received.
We aim to deliver items as quickly & efficiently as possible. Unfortunately, delivery dates cannot be guaranteed as they may be affected by circumstances beyond our control.
Once the order leaves our warehouse, we are relying on the courier service to deliver on time.
We shall not be liable for any delay in the delivery of products ordered if the delay is due to any event beyond our reasonable control.
Late or missing parcels
If you select Special Delivery & the delivery is delayed by circumstances beyond our reasonable control, we will not be liable for refunding your delivery charges.
However, we will refund the difference between Standard & Special Delivery if the delay is a result of an error that we’ve made.
Damaged, defective or incorrect goods
In the unlikely event that you receive goods which were not what you ordered, or which are damaged or defective, or are of a different quality to that stated on our website.
We shall replace these goods or refund the amount you paid for the goods in question, provided you notify us of the problem within 7 working days of delivery of the goods.
In addition, you must return the goods to us (unless we inform you that the return is not necessary).
You will be liable for any charges incurred when returning goods, unless the return is the result of an error that we’ve made.
Returns & Exchanges Policy
You may wish to return or exchange goods for reasons other than those outlined in our other policies. We are happy to accept returns and exchanges, provided the following conditions are met:
- Timeframe: Items must be returned within 14 days of the order date.
- Condition: Goods must be unopened, unused and in a resalable condition.
- Packaging: All original packaging and/or cellophane wrapping must be fully intact.
- Prior Approval: You must contact our Customer Service team before returning any goods to arrange your return or exchange.
- Proof of Purchase: Please include your original delivery note and the reason for the return with the returned goods.
Reduced-Price Items
All items purchased at a reduced price are non-returnable and non-exchangeable. Please check your order carefully before purchasing discounted items.
Refunds
Once your returned goods have been received and inspected, any approved refund will be credited to your original debit or credit card within 7 working days.
Return Costs
You are responsible for any postage or other charges incurred when returning goods to us.
Exchanges
If your replacement item is of a higher value than the returned item, you will be responsible for paying the difference, along with any applicable delivery charges.
Website
We have taken measures to prevent internet fraud & to ensure that any data collected from you is stored as securely & safely as possible.
However, we cannot be held liable in the extremely unlikely event of a breach of our highly secure systems.
We do not accept liability for any errors and/or omissions contained in our website & reserve the right to change information, prices, specifications & descriptions of listed goods, products & services at any time and without notice.
We have taken care to provide accurate product images for each of the products for sale on our website.
However, due to a number of different factors, such as packaging & branding changes, we cannot be held responsible or liable for any differences.
This does not affect your right to return goods that are of a different quality than that stated on our website, as mentioned above.
If an error is discovered with the price of the goods that you have ordered, we will inform you as soon as possible.
We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price.
We have taken measures to ensure the reliability of our website; however, we cannot guarantee that our website will be interruption-free or virus-free.
SMS T&C’s
By signing up, you agree to receive marketing text messages from KG Lash Supplies, including new product launches, exclusive offers, promotions, discounts & updates.
Message frequency may vary. Standard message & data rates may apply.
You can unsubscribe at any time by replying STOP to any message.
For help, contact: customerservice@kglashsupplies.co.uk
Your information will be handled in accordance with our Privacy Policy.
KG Lash Supplies – Loyalty Rewards Programme T&C’s
- Overview
The KG Lash Supplies Loyalty Rewards Programme rewards customers for engaging with our brand & making purchases.
By participating, you agree to these T&C’s
- Eligibility
The Programme is available to customers who create an account on www.kglashsupplies.co.uk.
You must be aged 18 or over.
Each customer may hold one account only.
- Earning Points
Customers can earn loyalty points through the following actions:
Purchases
Earn 5 points for every £1 spent on qualifying purchases.
Example: Every 100 points = £1 off your order
Points are awarded based on the final order value (excluding shipping fees & any discounts applied).
Account Creation
Earn 100 points when you create an account.
Welcome points are awarded once per customer.
Reviews
Earn 100 points for submitting a product review.
Reviews must be genuine and comply with our content guidelines.
KG Lash Supplies reserves the right to remove points for inappropriate or fraudulent reviews.
Social Media Engagement
You can earn 50 points per action for the following:
Following us on Facebook
Following us on Instagram
Each social action can only be rewarded once per account.
Points may be removed if the action is reversed (e.g. unfollowing).
- Redeeming Points
Points can be redeemed at checkout.
5 points = £1 discount.
Points can only be used against purchases on our website.
Points cannot be exchanged for cash or transferred.
We may set minimum redemption thresholds or limits at our discretion.
- Points Value & Limitations
Points have no monetary value outside of the Programme.
Points cannot be sold, transferred, or exchanged.
Points may not be used in conjunction with certain promotions unless stated.
- Returns & Refunds
If an order is cancelled or refunded, any points earned from that order will be removed from your account.
If points were used on a purchase that is refunded, those points may be returned to your account at our discretion.
- Expiry of Points
KG Lash Supplies reserves the right to introduce an expiry period for points at any time.
If implemented, customers will be notified in advance.
- Misuse of the Programme
We reserve the right to:
Remove points
Suspend or terminate accounts
If we suspect:
Fraudulent activity
Abuse of the Programme
Creation of multiple accounts
- Programme Changes
KG Lash Supplies may:
Change how points are earned or redeemed
Adjust point values
Add or remove reward opportunities
Suspend or end the Programme
We will provide reasonable notice where possible.
- Technical Issues
We are not responsible for technical errors that may affect point balances.
If you believe your points are incorrect, please contact us & we will investigate.
- General
Points remain the property of KG Lash Supplies at all times.
Participation in the Programme constitutes acceptance of these Terms.
These Terms are governed by the laws of England & Wales.
- Contact
For any queries regarding the Loyalty Programme:
📧 customerservice@kglashsupplies.co.uk
Liability
We will not be liable for any economic losses, loss of goodwill or reputation, or any indirect losses suffered or incurred by you arising out of or in connection with any matter under this contract.
Governing law
This contract, & any disputes or claims arising out of it, shall be governed by & construed in accordance with the law of England & Wales.
